A safe deal from the first message to the payment
Selection by tasks, money in reserve and acceptance by rules that are the same for every deal.
A deal
Four stages of a deal. Money moves only for what you accepted.
- 1
Reserve
The amount for the task waits on your HireHub account until acceptance.
- 2
Work
The Specialist logs hours with a note or hands in a fixed-price result.
- 3
Acceptance
You accept all or part. A Manager settles the disputed part.
- 4
Payment
The Specialist is paid only for what you accepted, the same day.
Selection
How selection works. The stages are open: what we check and when.
- 01
Resume
The Specialist uploads a resume in the app or sends it to the Telegram bot. We read the experience and the specialty before offering a task.
- Checked by
- The HireHub team
- When
- Before the first task
- 02
Profile and portfolio
A filled profile and portfolio make up the starting score. It only sets the order until the first reviews.
- Checked by
- The platform
- When
- Before the first reviews
- 03
Matching a task
The best by reviews is offered to the Customer first. After a decline we show the next.
- Checked by
- HireAgent and a Manager
- When
- For every task
- 04
Reviews
The Customer leaves a review; the rating is hidden and decides whom we offer first next time.
- Checked by
- Customers
- When
- After every task
Rating
A rating no one can talk up. Customers build it after paid tasks.
- Paid tasks onlyA review of a task nobody paid for does not count towards the rating.
- Recent work counts moreNew reviews weigh more than old ones, so the order reflects how a Specialist works now.
- No single Customer decidesEach further review from the same Customer weighs less, so the rating comes from different Customers.
- Hidden from both sidesOnly the HireHub team sees the scores, so reviews are honest rather than polite.
Hours
Hours under control. Every entry is visible to both sides.
- A note on the hoursThe Specialist logs time on the task and writes what was done.
- AcceptanceYou have 24 hours to review hours. Accept all or part.
- A disputeA Manager settles the disputed part, and its money waits for the decision.
- Auto-acceptanceIf there was no review within 24 hours, the hours are accepted by themselves.
Documents
Work under an offer. Every document is published.
Account
Sign-in and access. You see where you signed in and control your keys.
- Sign in without extra passwordsYandex ID, VK ID and Telegram. Accounts are linked in the settings.
- Every session in sightThe devices you signed in from, and signing out on any of them.
- API keys with limitsEach key has its own name, expiry and set of rights. Revoking takes one step.
Questions
Frequent questions. If the answer is not here, ask HireAgent in the app.
What if the Specialist disappears?
You pay only for accepted hours, so work not done is not paid. On a fixed-price task the money comes back unconditionally if the work has not started within 24 hours or the deadline is missed.
Where is the money before acceptance?
On your HireHub account, in reserve for the task. It passes to the Specialist only after acceptance: yours, or the automatic one once the review time is over.
Can I see a Specialist rating?
The rating is hidden from both sides so that reviews stay honest. It decides the order in which we offer Specialists.
Who settles a dispute?
The workspace Manager. They look at the hours, the notes and the messages on the task, and the money for the disputed part stays in reserve until the decision.
Describe the task, the rest is protected
The reserve, the acceptance clocks and the Manager work from the first task on every plan.